CHAPTER
5: ORGANIZATIONAL STRUCTURES THAT SUPPORT STRATEGIC INITIATIVES.
OrGaNiZaTiONaL
STrUcTuReS:-
v Organizational
employees must work closely together to develop strategic initiatives that
create competitive advantages.
v Ethics
and security are two fundamental building blocks that organizations must base
their businesses upon.
InFoRmATiOn
TeChNoLoGy RoLeS AnD
ReSpOnSiBiLiTiEs:-
Ø Information
technology is a relatively new functional area, having only been around
formally for around 40 years.
Ø Recent IT – related
strategic positions:
ü Chief
Information Officer (CIO)
ü Chief
Technology Officer (CTO)
ü Chief
Security Officer (CSO)
ü Chief
Privacy Officer (CPO)
ü Chief
Knowledge Officer (CKO)
Ø Chief Information Officer
(CIO) – oversees all uses of IT and ensures the strategic alignment of IT with
business goals and objectives.
Ø Broad CIO functions
include;
ü Manager
– ensuring the delivery of all IT projects, on time and within budget.
ü Leader
– ensuring the strategic vision of IT is in line with the strategic vision of
the organization.
ü Communicator
– building and maintaining strong executive relationships.
Ø Average CIO compensation
by industry:
Industry
|
Average CIO Compensation
|
Wholesale/Retail/Distribution
|
$ 243,304
|
Finance
|
$ 210,547
|
Insurance
|
$ 197,697
|
Manufacturing
|
$ 190,250
|
Medical/Dental/Health Care
|
$ 171,032
|
Government
|
$ 118,359
|
Education
|
$ 93,750
|
Ø What concerns CIOs the
most:
Percentages %
|
CIOs
Concerns
|
94
|
Enhancing
customer satisfaction
|
92
|
Security
|
89
|
Technology
evaluation
|
87
|
Budgeting
|
83
|
Staffing
|
66
|
ROI
analysis
|
64
|
Building
new applications
|
45
|
Outsourcing
hosting
|
v Chief Technology Officer
(CTO) – responsible for ensuring the throughput , speed, accuracy, availability
and reliability of IT.
v Chief Security Officer
(CSO) – responsible for ensuring the security of IT systems.
v Chief Privacy Officer
(CPO) – responsible for ensuring the ethical and legal use of information.
v Chief
Knowledge Officer (CKO) – responsible for collecting, maintaining and
distributing the organization’s knowledge.
ThE
GaP BeTwEeN BuSiNeSs PeRsOnNeL
AnD
iT PeRsOnNeL:-
Ø Business
personnel possess expertise in functional areas such as marketing, accounting
and sales.
Ø IT
personnel have the technological expertise.
Ø This
typically causes a communications gap between the business personnel and IT
personnel.
ImPrOvInG
CoMmUnIcATiOnS:-
v Business
personnel must seek to increase their understanding of IT.
v IT
personnel must seek to increase their understanding of the business.
v It
is the responsibility of the CIO to ensure effective communication between
business personnel and IT personnel.
OrGaNiZaTiOnAL
FuNdAmEnTaLs – EtHiCs
AnD
SeCuRiTy:-
ü Ethics
and security are two fundamental building blocks that organizations must base
their businesses on to be successful.
ü In
recent years, such event as the 9/11 have shed new light on the meaning of
ethics and security.
EtHiCs:-
v Ethics
– the principles and standards that guide our behavior toward other people.
v Privacy
is a major ethical issues;
v Privacy
– the right to be left alone when you want to be to have control ever your own
personnel possessions and not to be observed without your consent.
v Issues
affected by technology advances.
Intelligent property
|
Intangible creative work that is embodied in physical form
|
Copyright
|
The legal protection afforded an expression of an idea,
such as a song, video game and some types of proprietary documents
|
Fair use doctrine
|
In certain situations, it is legal to use copyrighted
material
|
Pirated software
|
The unauthorized use, duplication, distribution or sale of
copyrighted software
|
Counterfeit software
|
Software that is manufactured to lock like the
real thing and sold as such
|
· One
of the main ingredients in trust is privacy.
· Primary
reasons privacy issues lost trust for e-business.
1.
|
Loss of personnel privacy is a top concern for
Americans in the 21st century
|
2.
|
Among Internet users, 37 percent would be “a lot”
more inclined to purchase a product on a websites that had a privacy policy
|
3.
|
Privacy/security is the number one factors that
would convert Internet researchers into Internet buyers
|
PrOTeCTiNg
InTeLLeCTuAL AsSeTs:-
ü Organizational
information is intellectual capital – it must be protected.
ü Information security
– the protection of information from accidental or intentional misuse by
persons inside or outside an organization.
ü E-business
automatically crates tremendous information security risks for organization.
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